Damn You CVS aka Longs Drugs

I had my day planned out today to head on over to Long's in Kailua after work to do some last minute shopping. Long's had Lee Kum Kee Oyster Sauce on sale for $1.19 and the today was the last day of the sale. So as I loaded my wagon up with 11 bottles of oyster sauce, yes 11, I made sure to have my coupons in hand and ready for the cashier. Today I planned on paying only $2.25, tax included, for all 11 bottles....yah that wasn't happening!!

I get to the check out and the clerk rings me up. I hand her my CVS card and tell her that I have coupons for the bottles. I hand that to her. She looks at it and it seems like she wasn't sure if they were ligit, so she went ahead and called the manager. Manager comes and looks at the coupon and says that they need to call the office to see if they'll let these pass through. So as I'm waiting there for someone to give the clerk an answer, the floor manager explains that they DON'T ACCEPT PRINTABLE INTERNET COUPONS! He told me that there are a lot of fraud coupons floating around and they just have to be sure. So I explain to him that these are not fraud coupons and that I printed them off the Smart Source website (my coupon did have the SS logo on there) and that's the same company that places their inserts in the Sunday newspaper. Another clerk also came by and was questioning what was going on and asked if they scanned. So the first clerk tried it and it went through. At the same time the phone call comes in and it's a NO GO for the coupons! UGH!!

So I figure I try another Long's since my BFF said that the Kahala Long's accepted them this morning. Hey but I wasn't going to drive to the Kahala Longs. I tried the Hawaii Kai Longs.

Being scarred for life of just what happened to me, I decided to call before going down to make sure that they took internet printable coupons. Yup the guy who answered the phone told me "Yes we do! As long as it scans we'll take them!" Yah that wasn't happening at the Hawaii Kai Longs either. Got to the register and it's the same senario. "I'm sorry but we can't take any printable internet coupons because of fraud". Talk about making "A" and getting irritated at the same time.

Get back to the car and pull out my CVS COUPON POLICY. I know I saw something in there about printable internet coupons. Ha! I found it. It states the following:

Internet/Print at Home Coupons
• CVS/pharmacy accepts valid internet/print at home coupons containing a
barcode.

So I take my policy in hand and head back into Long's and look for the manager that told me "no". Finally find him and I hand him the policy. "I don't mean to be mean or rude but can you PLEASE explain to me what this means. This is the CVS policy that I printed out." So he takes a look at it and then tells me, "This is only for CVS printable internet coupons." So I explain to him that the policy doesn't state that it's only for CVS coupons and that I've used other printable internet coupons just a few weeks ago and it was OK. In to which he replies, "Well that's what corporate is telling us. Not to accept any internet printable coupons if they're not CVS internet printable coupons." In which I reply to him, "Well I think you guys should call your corporate office and make sure they note it on their policy because I look at it differently. I read it as CVS accepts printable internet coupons whether it be from the manufacturer or from CVS." I was nice and thanked him for his time before leaving.

I'm not sure WHEN they decided to change their policy but let me tell you that it's VERY IRRITATING and I plan on writing a letter to Corporate and give them a piece of my mind!!

So yah like their saying says...Expect Something EXTRA!!